How to set up Verint Verba Recording for Microsoft Teams


How to set up Verint Verba Recording for Microsoft Teams

Hello Readers, I hope you’re well.

This is a very long post so I’ll get right to it. In this post I’ll show you how to install Verint Verba Recording for Microsoft Teams.

Background

It’s no secret that Microsoft has been working on releasing some APIs for Teams which will allow software vendors to create solutions to integrate and enrich Microsoft Teams. Verint Verba is one of several vendors working with Microsoft to develop against and leverage the APIs for recording.

The latest release from Verint Verba (version 9.5) includes the Verint Verba Microsoft Teams Bot. This new Recording Bot accesses & integrates to Microsoft Teams using the Microsoft Graph API and the Microsoft Local Media SDK.

Verint Verba’s recording solution for Microsoft Teams allows customers to record and archive voice, video, screen and application sharing and chat.

It records calls using a Bot which is hosted on a Verba…

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